Frequently Asked Questions

Utility Bills

When is my utility bill due?
Payments for utility bills, on all accounts, are due the 20th of the month.
Can I set up auto pay?
The City of Ephrata offers an auto pay service for utility bills. 

Please complete the Application for Automatic Bill Pay Plan. Once completed and signed, submit the form and a voided check to the Utility Billing office. 

The completed application *with original signature* and voided check may be scanned and emailed to Kari Chornuk at for processing.

MerchantTransact also has a feature enabling you to set up Automatic Bill Pay. Please follow instructions listed on the MerchantTransact site.
How often does the City read my meter?
Meters are read every March, May, July, September and November.
When does the auto bill pay debit from my account?
The City of Ephrata Utility Billing to initiates debit withdrawals from the authorized checking or
savings account on the 20th of each month. 
I need help paying my utility bill.
We all go through some hard times. This past year has been especially difficult. 

Here is some information regarding the City of Ephrata's Utility Relief Program
Utility Relief Application
Utility Relief Checklist
Past Due Resource Letter

There are a few organizations that also may be able to help:

OIC of Washington

Salvation Army

Helping Hands

Hope Source:

Which holidays affect my garbage pickup?
Consolidated Disposal Services Inc (CDSI) picks up on all holidays except Christmas and New Year’s Day.

Contacts and Emergencies

What are your lobby open hours?

We are open Monday through Friday, 7:30am to 4:30pm

Where is your lobby?
The Utility Billing Department is located inside City Hall. 

Ephrata City Hall
121 Alder St SW
Ephrata, WA 98823

Emergency Contacts for Water Issues
For water emergencies during open operating hours, call City Hall 509-754-4601.

Any water emergency during outside of operating hours, call MACC Dispatch 509-762-1160. MACC will contact the appropriate city personnel to help.